Professional Experience
Specializing in renewals, retention, and customer success analytics
Revenue Impact
$14.5M ARR
Forecast Accuracy
+25%
Retention Rate
95%
Partnered directly with COO and VP of Customer Success to drive critical revenue initiatives and scale operations for rapid growth.
SalesforceSQLPythonLookerdbtSnowflakeJupyterGit
10+
Years Experience
95%
Renewal Rate
500+
Customers Analyzed
4
B2B SaaS Companies
Key Technical Contributions
- • Collaborated with cross-functional teams to architect and maintain sophisticated customer health scoring systems integrated directly into Salesforce12, enabling proactive identification of at-risk renewals and expansion opportunities
- • Worked closely with product and data science teams to operationalize ML-driven insights for customer success workflows
- • Developed automated analytics pipelines using modern data stack technologies (SQL4, Python1, dbt) for real-time business intelligence
- • Designed and implemented interactive dashboards and visualizations that translated complex customer behavior patterns into executive-ready insights
Core Competencies
Advanced SQL & PythonSalesforce ArchitecturePredictive ModelingCustomer Health ScoringRenewals & RetentionRevenue ForecastingExecutive ReportingCross-Functional Collaboration
Technical Expertise
A comprehensive toolkit for modern data analytics and engineering
Analytics & Data Science
Python
Pandas
NumPy
SQL
Statistical Analysis
Predictive Modeling
AI-Enhanced
Also experienced with:
Machine LearningA/B TestingCustomer SegmentationRevenue ForecastingChurn Prediction
Real-Time Analytics in Action
Experience how I monitor and respond to customer metrics as they happen
Live Activity Feed
Simulating real-time customer success metrics
View detailed performance metricsToday's Highlights
Accounts Monitored127
Health Score Avg85%
Alerts Resolved24/28
AI-Powered Insights
- 3 accounts showing increased API usage - potential expansion opportunity
- Renewal risk detected for TechCorp based on declining engagement
- 28% conversion rate trend suggests optimizing trial experience
<2hr
Average Alert Response Time
AI-Generated Insights
Powered by advanced analytics algorithms
Insights generated using pattern recognition and predictive analytics • Last updated 1:09:01 AM
Real-Time Monitoring for Your Business
This is a simulation of the real-time analytics systems I build. Imagine having this level of visibility and proactive insights for your customer base.