Professional Experience
Specializing in renewals, retention, and customer success analytics
Architected analytics infrastructure for 9-figure ARR book of business, driving retention improvements and executive visibility across 1,000+ customers and 100+ GTM team members globally.
- Elevated renewal forecast accuracy from 75% to 95% by architecting predictive forecasting system with customer health scoring in Salesforce, reducing quarterly revenue uncertainty by $2-3M
- Drove Gross Revenue Retention (GRR) from 82% to 89% over 14 quarters by engineering churn prevention analytics pipeline (ClickHouse → Snowflake → dbt → Sigma) identifying at-risk accounts proactively
- Architected data-driven CSM compensation framework aligning 25% of variable pay to customer health metrics, replacing subjective processes and directly connecting incentives to retention outcomes
- Spearheaded Customer 360 initiative, a C-Suite priority delivering unified customer visibility across 100+ GTM team members; featured in quarterly board presentations
- Engineered executive reporting infrastructure delivering 8-12 slides per quarterly board deck, transforming billions of usage data points into strategic insights for stakeholder decision-making
- Scaled analytics operations 5x through cross-functional collaboration, expanding support from 20 CSMs to 100+ team members across 6 global offices while maintaining 9-figure ARR portfolio
Led analytics initiatives for high-growth B2B SaaS platform, enabling data-driven decisions across sales and customer success.
- Deployed sales operations analytics platform providing pipeline visibility across all revenue stages, enabling data-driven forecasting for leadership
- Pioneered customer segmentation models identifying high-value expansion opportunities and informing targeted retention campaigns
- Optimized conversion funnel through cohort analysis, boosting trial-to-paid conversion by 12% and accelerating time-to-value
- Engineered self-service executive dashboards achieving 100% C-suite adoption, reducing ad-hoc reporting requests by 60%
Analyzed user engagement patterns and built operational dashboards for educational platform serving millions of students.
- Analyzed user engagement patterns across 2M+ university students, identifying retention drivers that informed product roadmap decisions
- Developed operational dashboards that streamlined onboarding workflows, improving efficiency by 35% and reducing time-to-activation
- Automated key business metric reporting, eliminating manual data pulls and enabling real-time visibility for stakeholders
Skills & Expertise
Technical contributions and core competencies built over 10+ years
Key Technical Contributions
- • Collaborated with cross-functional teams to architect and maintain sophisticated customer health scoring systems integrated directly into Salesforce12, enabling proactive identification of at-risk renewals and expansion opportunities
- • Worked closely with product and data science teams to operationalize ML-driven insights for customer success workflows
- • Developed automated analytics pipelines using modern data stack technologies (SQL4, Python1, dbt) for real-time business intelligence
- • Designed and implemented interactive dashboards and visualizations that translated complex customer behavior patterns into executive-ready insights
Core Competencies
Tools I've Used
A comprehensive toolkit for modern data analytics and engineering
Analytics & Data Science
Also experienced with:
Real-Time Analytics in Action
Examples I built demonstrating how I monitor and respond to customer metrics in real time
Live Activity Feed● Live
AI-Powered InsightsAuto
3 accounts showing increased API usage - potential upsell candidates
TechCorp engagement declining 23% - recommend proactive outreach
28% conversion rate suggests optimizing trial onboarding flow
Simulating real-time customer success metrics • Data refreshes automatically
Want This Level of Visibility for Your Customer Base?
I build real-time analytics systems that surface insights, predict churn, and drive retention.